Managing your customer orders

Shop Orders allows you to manage all your customer orders in a professional efficient manner as it is very reliable and user friendly. It is a simple electronic way of tracking your customer payments and product delivery status. You are also able to control the status of the order, for example, if an order is in progress or if it has been cancelled, shipped or denied.

Here is step by step guide to manage your product orders:

1. Click on the "Shop Orders" from the left hand side tab in the webconsole.
2. You will then be redirected to the Shop Orders tab, which allows you to perform all the various navigation in order to manage all the existing orders listed below.

To search your orders:

There are several different ways to search your orders:

1. You can search by filling in the following fields:

• Order Code - In this field please include the order code
• Customer - In this field enter the customer's name
• Billing Company - In this field enter the name of the billing company
• Shipping Company - In this field enter the name of the shipping company
• Billing Address Country - In this field enter the country used in the billing address

2. You can filter by Shipment Status OR Payment Status:

• There are 6 categories, which can be used to filter the order by "Shipment Status". These are: Not Shipped, In Progress, Ready To Ship, Shipped, Completed, Cancelled. All orders can be filtered by selecting one of the categories listed "By Shipment Status".
• There are 4 categories, which can be used to filter the order "By Payment Status". These are: Not Paid, Paid, Cancelled, Refunded. All orders can be filtered by selecting one of the categories listed "By Payment Status".

3. You can sort the orders by various categories:

• In Orders listing, there are 8 fields used to display the list of orders. These are: Order #, Invoice #, Customer, Shipment Status, Payment Status, Payment Method, Amount and Date. By clicking on a name of a field you can sort the order list.
• At the top and bottom of the page you can navigate between pages by selecting the left or right arrows.

To view, delete, export and print orders:

1. In order to view a particular order please select the order and click on the "View" button. This will then enable you to view that particular order. Please note you can only view one order at a time.

2. To delete an order, select the order which you wish to delete and click on the "Delete" button. Please note you are able to delete multiple orders at once.

3. You can print the invoice for the order by selecting an order and clicking on the "Print Invoice" button.

4. You can export all or only the selected orders to a CSV file (Excel spread sheet). In order to display all, click on the "Export" button from the button and select "All Orders" this will export all the orders in the list to CSV file, or select individual orders and click on the "Export" button and select "Selected Order".

To update order and payment status:

 1. To update the Shipment Status, you can select the order and click on the "Shipment Status" button from the bottom of the page and click on the relevant status applicable for the selected order from: Not Shipped, In Progress, Ready To Ship, Shipped, Completed, Cancelled.

2.  To update the Payment Status of a product, select the individual product and click on the "Payment Status" button located on the bottom of the page and click on the relevant payment status applicable to the selected order: Paid, Cancelled, Refunded.